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Customer Success

Customer Success
Author : Nick Mehta
Publisher : John Wiley & Sons
Total Pages : 256
Release : 2016-02-29
ISBN 10 : 9781119167969
ISBN 13 : 1119167965
Language : EN, FR, DE, ES & NL

"Customer Success will become the authoritative book of the emerging Customer Success industry and target any business that is trying to focus, or re-focus, on customers and will be applicable to all customer management roles such as Account Manager, Customer Advocacy, Client Relationship Manager, and Customer Success Manager along with the leadership of those organizations. Customer Success will address the pains of how to start creating a customer-centric company and how to think strategically about Customer Success - how to organize, compensate, find a leader, measure, etc. Customer Success has exploded as one of the hottest B2B movements since the advent of the subscription business model"--

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